Wintino Casino Terms and Conditions 2026

You must be at least 18 years old and of legal age under the laws that apply to you before you register or play. If you are under 18, you must leave the site immediately. We allow one account per person, per household or address, per phone number, per email address and per IP address. Any additional account is treated as a duplicate account. You are responsible for checking that online gambling is lawful where you live. If the English version of these terms differs from a translation, the English version prevails.

Your account must be opened in your own real name, with accurate details that you keep up to date. Registration asks for your email address, a secure password, confirmation that you are of legal age, acceptance of these terms and our Privacy Policy, and a few remaining personal details. Keep your login credentials confidential. Everything done through your account is treated as your own activity. Accounts cannot be sold, bought, lent or transferred to anyone else. If you suspect unauthorised access, contact our support team without delay.

We follow customer due diligence and anti-money-laundering procedures. We may ask for certified identification, proof of address, proof that you own your payment method, and account or transaction statements. These checks can happen before or after a deposit or withdrawal and may involve phone or face verification through third-party providers. Please send requested documents within 30 days. Verification usually concludes within 10 days of a complete response, though it can take longer. If documents are not supplied, we may withhold payments, suspend your account or close it permanently.

Your casino balance is not a bank account, earns no interest and is not insured. Funds are held in segregated client accounts. Deposits must be wagered at least once before withdrawal; if you cash out without doing so, we may cancel winnings and retain a commission of 10% of your last deposit (minimum 0.75 AUD), or 15% if it was funded by bank card or bank transfer. To withdraw, you must also wager at least 30 AUD in the calendar month of your request. Withdrawal limits depend on your VIP level. Level 1: 800 AUD daily and 10,500 monthly. Level 2: 800 and 16,000. Level 3: 1,200 and 20,000. Level 4: 1,600 and 24,000. Level 5: 2,500 and 35,000. Your level reflects the previous 90 days and drops to the lowest level after a month without bets. You may have up to three pending withdrawals at once. We process requests within three business days; staff work 6 AM to 5 PM GMT, Monday to Friday. Delays after processing, such as bank handling times, are outside our control. We aim to pay out via your deposit method where possible but may use another. Refunds are generally not available and are only considered in exceptional cases requested within 24 hours, never once the deposit or its bonus has been bet. You are responsible for any taxes on your winnings.

Promotion-specific terms override these general terms. The current casino welcome offer is 125% up to $1,332 plus 250 free spins, and new players may instead choose from the sports, crypto casino or crypto sports offers, all of which require an eligible deposit. Only one bonus is allowed per person, family, household address, phone number, computer and IP address. Every bonus carries wagering requirements, applied to the bonus, the bonus plus deposit, or winnings, depending on the promotion. We may deny or cancel any bonus at our discretion, and our decision is final. Residents of Armenia, Tunisia, Bosnia And Herzegovina, Indonesia, Georgia and Malaysia are excluded from all promotions.

Games count towards wagering at different rates. Slots (except those listed as excluded), scratch cards and keno contribute 100%. Live games, video poker and Plinko contribute 10%. Table and card games contribute 0%. Crazy Time, Dream Catcher, Dream Catcher First Person and Monopoly contribute 50%. A list of crash and instant-style games, such as Dice, Wheel and Tower, contributes 10%. Excluded games, including Aviator, Mines, Spaceman and Chicken Road, contribute 0%. Jackpot slots, Slingo and bingo cannot be played with bonus funds. Certain games are prohibited while a bonus is active. The full lists are shown in the promotion details.

You cannot register or deposit from these jurisdictions: Afghanistan, Armenia, Belarus, Bulgaria, China, Cote D'Ivoire, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, North Korea, Lithuania, Malta, Moldova, Myanmar, Netherlands, Netherlands Antilles, Romania, Russian Federation, Sweden, Ukraine (including Crimea), United Kingdom, United States of America, France, Greece, Portugal, Central African Republic, Democratic Republic of the Congo, Cuba, Haiti, Libya, Panama, Somalia, South Sudan, Venezuela and Yemen. We may change this list at our discretion, and updates are published on the site. Some game providers apply their own territorial restrictions.

You agree to play honestly and for personal entertainment only. Games are accessed through an encrypted network that protects sensitive data. Each game follows its own published rules, which you should read before playing. If a game malfunctions, bets and payouts affected by the fault may be voided. Credits made in error remain our property and may be deducted from your balance. If we wrongly write off an amount, we will refund it within 30 days of detecting the mistake.

An account becomes inactive after 180 days without a login. While inactive, a fee of 10 AUD per month is charged, or the whole remaining balance if it is lower than that amount. The fee stops once the balance reaches zero. We may change this fee without prior notice. To avoid charges, log in regularly or withdraw your funds before the account goes dormant.

You can ask us to close your account by emailing our support team. Closure is only possible with a zero balance and no pending withdrawals; otherwise remaining funds are voided. If you need a break from gambling, request self-exclusion by email. You must disclose any other accounts you hold and must not open new ones. We are not liable for losses on accounts you fail to declare. We may also refuse service or close an account at any time, with or without notice or justification.

You must not open duplicate accounts, provide false details, use another person's payment methods, or abuse bonuses through coordinated or irregular play. If you open duplicate accounts, we may void related activity, cancel promotions and winnings, reverse any withdrawals already paid, which you must repay, and close your account permanently. Fraud, collusion and any unlawful use of the service may also lead to suspension, forfeiture of balances and reporting to the relevant authorities where required.

We are not liable for losses arising from your use of the service, for events beyond our reasonable control, or for delays caused by banks and payment providers. If you have a complaint, contact our support team by live chat or email so we can review it promptly. These terms do not specify a governing law in this summary, so please refer to the full agreement shown during registration. We may update these terms from time to time. Changes are published on the site, and continued use of your account means you accept them.